Please review the following topics and learn more about how we do what we do:
Quality Control
One Project Manager – Whether you want a translation from English to Portuguese or English to Spanish, or even Spanish to Portuguese or English to French, the same project manager will assist you - always. You never need to explain the same thing over and over. You can be sure you will get what you need when you need it.
Revision – A translator is a linguist who has the ability to fully understand two different languages and typically has native-level proficiency in the target language in question. And while we only hire the best linguists available, it is said that two heads are better than one, and we agree. That is why your document or media will be always reviewed by more than one professional with the kind of specialized knowledge and care that your documents deserve.
Six Sigma – To ensure a miniscule amount of mistakes we adhere to strict six sigma conscious quality control methods in everything we do. Nevertheless, you can help make us better by making suggestions for improvement.
Security and Confidentiality
Backup Guarantee – Accidents happen all the time. You don’t want to lose your files because of one of these accidents or even misplace them because of a small oversight. Therefore, if you so choose, we will backup your files in whichever format is most convenient for you and keep them safe for you. So, if you are overwhelmed or if your computer crashes, call us to recover both your original and translated files.
Confidentiality - Nowadays, businesses cannot afford lose control of the flow of information. If managed improperly, a nuisance can cost millions and be a source of great public embarrassment. To prevent this sort of thing from ever taking place, Gorenstein Group has taken numerous precautions that are targeted directly at ensuring confidentiality. First, we require that all our translators be licensed, certified, and experienced professionals. We also demand that they sign confidentiality agreements that protect clients from information sharing and strictly prohibit our translators from disclosing confidential information in internet translation portals. Our computer networks are secured with 128-bit encryption 24/7 and inspected with great care for signs of unwanted worms and viruses. We go beyond what our competitors can afford to do and set the standard for confidentiality in the industry.
Privacy Policy – At Gorenstein Group we will never sell your contact information to a third party. If you receive unsolicited e-mail rest assured that it was not willingly generated by our company.
High-End Service
Company Contacts – In addition to providing you with a single point of contact that has the ability to resolve any issue on the spot, we also ask that you provide us with a couple of contacts within your company. This policy allows us to ensure continuous contact and prompt issue resolution even in the absence of our primary point of contact.
Multilingual Representatives – Our South Florida based representatives are all multilingual and can help you resolve issues and make requests in your native language. If we are unable to speak your language we will call you back with an interpreter ASAP.
Multiple Format Delivery – Because of our very extensive experience in the desktop publishing and document management industries we have acquired licenses for an extremely wide variety of software titles. So, if your document was created with software that is already integrated into your system, Gorenstein Group is the place you’re most likely to find a translator willing and able to work in that same format.
No Questions Asked Policy – If, for whatever reason, you are unhappy with one of our representatives, we will immediately assign your account to another person – no questions asked!
METHODOLOGY
When clients ask us to translate a document, they expect to receive a well-written and thoroughly revised document that is as good in the target language as it was in its original form.
TRANSLATION
Gorenstein Group offers comprehensive language support services to large corporations and to burgeoning small businesses while developing productive and long-lasting relationships. Our capabilities include:
Translation (text-based)
Our network of meticulously tested specialists can translate almost any language pair in existence. Rely on our quality controlled, technology assisted translation process and you are guaranteed a refined end result every single time. Please review our Methodology section for a more thorough description of how we do it!
To achieve this remarkable result and reliably satisfy our clients, we have devised and adopted a process that gives structure to the creativity of our translators.
By following a clear progression we produce a better-than-expected product and are able to promise just-in-time delivery even when working with immense projects.
We attribute the overwhelmingly outstanding feedback we have received from our clients to our translator’s dedication to this process and the relentless improvement of their craft.
Gorenstein Group is dedicated to providing best-in-class customer service and support to all its clients. Please submit your inquiry in the appropriate category below:
Complimentary Estimate – Wondering how much a Gorenstein Group translation would cost? Send us a message and get your commitment free quote now!
Support – Having issues with a current project? Please send us a message and we will tackle any problem ASAP.
Need to send us a package? Or maybe you would like to show your appreciation by sending us a gift?
Localization
Localization involves the adaptation of content created for a particular audience into something that is palatable for another, often completely culturally divergent, group of people. This may involve simple changes such as vocabulary modification or more complex changes in tone and overall message.
Revision
In addition to translation services we also offer editing and proofreading services for content that requires detailed revision or that just needs to be updated.
Transcription
Because our client’s needs often extend beyond the translation of written documents, we provide audio and video transcription into text and subsequent translation into any language. So, if you’d like to understand the board meeting of a foreign oil company or study the content of a television show broadcast in another language we can be of service.
Executive Summary
By creating an easy to read, abridged version of foreign documents and/or media we save you time and allow you to stay informed about what is happening around the world.
Living Memory Creation
Because of a significant investment in state-of-the-art technology, we are able to offer a translation memory and terminology database that will provide the following benefits:
- Both the memory and the terminology database will ensure that your message is consistent even if different translators are used.
- Because our software remembers everything we translated for you in the past we are able to offer progressively less expensive services to your company.
- Projects that are able to leverage an existing archive are usually completed in a appreciably shorter time span.
Worried about cost? Ask for a complimentary, commitment free estimate and be pleasantly surprised!
